Welcome to shuffskidz.

We want all of our customers to be delighted with their 'Shuffs Kidz' purchases and therefore if you have any problems with your purchase we will be pleased to offer you a refund, exchange or credit note.

To receive a refund

Please return the item(s) to us unworn/unused in its original packing with product tags attached within 7 days of receipt. The price paid for the item will be refunded less the delivery costs. Please fill in the returns section on your delivery note and include this in the package. * For all sale items we can only offer an exchange rather than refund.

To receive an exchange or credit note

Please return the item(s) to us unworn/unused in its original packing with product tags attached within 7 days of receipt. The price paid for the item will be credited less the delivery costs. Please fill in the returns section on your delivery note and include this in the package. * Where an exchange is required please contact us to let us know the alternative product that you require and we will check it is available and reserve you the correct size, design or gift of your choice.

*Return\Exchange postage costs are at your expense.

'Shuffs Kidz' cannot accept any liability for items lost or damaged during return postage so we recommend you send the items insured and recorded delivery.

This does not affect your statutory rights.

Promotions

Where a promotion is offered by email or on the web site itself the promotion code must be entered into your shopping bag or given on the telephone for a telephone order. All promotions are offered at our discretion and may be withdrawn at anytime. Promotions are only valid until the date specified in the promotion email or as displayed on the web site. Only one promotion can be claimed at any time and not used in conjunction with any other discount. Where a refund or exchange is made on an item purchased with a promotional discount the price refunded or used for exchange will be the current selling price less the promotional amount claimed at the time of ordering.

General

Sizes and measurements are approximate and vary between designers. We have provided some size guidance charts to help you with your purchase. Please check carefully before selecting your size but we are very happy to refund or exchange, see our policy above.

The reproduction of products and colour on our website is as accurate as the photographic and production process will allow, and may also be viewed differently depending on the type of monitor used by you to view our website.

All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from 'Shuffs Kidz' shall be governed by English law but jurisdiction can be in the country of the consumer, in all such matters. 'Shuffs Kidz' accepts no liability for any incident arising from the goods supplied by 'Shuffs Kidz'. All goods are manufactured and licensed to our suppliers and any such claim should be directed to them.

These terms and conditions apply to all transactions on the 'Shuffs Kidz' website. ‘Shuffs Kidz’ may change these terms from time to time without notice. Changes will apply to any subsequent orders received.

Copyright

All content and software on this site are the property of 'Shuffs Kidz' and is protected by United Kingdom and International intellectual property laws, including, copyright laws. The content and software on this site is to be used solely for providing information relating to ‘Shuffs Kidz’ and its products to users of this site. Any other use is strictly prohibited. You may not create a hyperlink or any other connection to this site without the express written permission of 'Shuffs Kidz' and the use of the website within any other website is strictly prohibited.

Statutory Rights

Nothing in these Terms and Conditions is intended to reduce your statutory rights relating to faulty or mis-described goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.

Intellectual Property Rights

You agree and acknowledge that we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this web site, and to the business of 'Shuffs Kidz', including the software, the structure and design and layout of the web site.

You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.

All persons, individual and corporate, are prohibited from providing hypertext or other links to the 'Shuffs Kidz' web site, other than to our home page, from their own web site or from a third party's web site, without our prior written consent.

Limitation of liability

We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
i. loss or damage was not foreseeable to both parties when the contract was formed;
ii. loss or damage was not caused by any breach on our part;
iii. loss or damage relates to business and/or non-consumers.

We will not be liable for loss or damage caused by the customer miss-handling the items.

Privacy

We are committed to protecting your privacy. All information provided by you to process your order or to make enquiries is used solely for that purpose unless we have your consent to do otherwise. The site uses a secure server to protect this information and our systems are not accessible by unauthorized personnel as required by the Data Protection Act.

Your use of this website and its facilities signifies your consent to the collection of information required to process your order or enquiry to the extent of administering the payment and executing your delivery, providing you with the best possible service.

When you register your details with us, we may from time to time use them to advise you of special offers or promotions via email. Please advise us if you do not wish this to happen.

You may cancel your order for any reason whatsoever within 7 days of placing the order. In order to cancel your order you must notify us in writing by email, fax or letter quoting your name and order number. If your order has been dispatched you must return the product(s) unworn/unused in their original packing with product tags attached within 7 days of receipt. We will reimburse the full order value where items have not been dispatched within 3 working days of receiving your cancellation instruction. Where goods have been dispatched we will reimburse you the value of the goods (not the delivery charge) within 3 working days of receiving the returned product(s). Return postage costs are at your expense and we recommend you send the products by insured and recorded delivery. ‘Shuffs Kidz’ cannot accept any liability for items lost or damaged during return postage.